Using Technology to Approach Support Requests (EDU)

As educators begin to introduce more technology they will need to understand how to establish best practices when it comes to accessing support. They will look at ways of handling support requests from staff and students, exploring existing communication tools, dedicated software solutions, internal personnel, or external services.

It should include raising awareness amongst staff about how to access the support available to them, whether this be an MSO helpdesk, TA On-Demand, internal staff (digital champions) or students (digital prefects).

In this course, we will also explore how you can use Google and Microsoft to set up self help communities and support each other.