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Developing a Digital Strategy and Managing Organisational Change (Corporate)

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Learning Objectives
Introduction
What is a Digital Strategy?
Why Organisations Need Digital Strategies
Steps to Implement a Digital Strategy
How Microsoft 365 Can Support Your Digital Strategy and Drive Change
Your Role in Supporting Change
Understanding Organisational Change
Common Challenges and How to Handle Them
Measuring Success
Additional Reading

Quizzes

Developing a Digital Strategy and Managing Change Management: Knowledge Check

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Developing a Digital Strategy and Managing Change Management: Knowledge Check

16th November 2025

Developing a Digital Strategy and Managing Organisational Change (Corporate) Developing a Digital Strategy and Managing Change Management: Knowledge Check

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Question 1 of 10

1. Question
What is the primary purpose of a digital strategy in an organisation?
- a) To decide which Microsoft 365 apps to install for every employee
- b) To align technology use with organisational goals and outcomes
- c) ) To replace all manual processes immediately with digital tools
- d) ) To track individual employee usage of systems
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Question 2 of 10

2. Question
Which Microsoft 365 tool is most useful for creating a central hub for change communications and resources?
- a) Outlook
- b) Teams
- c) SharePoint
- d) OneNote
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Question 3 of 10

3. Question
According to the change curve, which stage is typically characterised by uncertainty and resistance?
- a) Commitment
- b) Exploration
- c) Denial/Resistance
- d) Integration
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Question 4 of 10

4. Question
What is the most effective way to support colleagues adapting to a new Microsoft 365 tool?
- a) Leave instructions in an email and expect them to follow
- b) Assume everyone will explore the tool on their own
- c) Restrict access until users are trained
- d) Demonstrate features, provide guidance and share tips or shortcuts
Correct

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Question 5 of 10

5. Question
A common challenge during change is employee resistance. Which approach is most effective in addressing it?
- a) Engaging staff early and explaining the benefits of change
- b) Ignoring resistance and expecting compliance
- c) Punishing employees who resist
- d) Speeding up the rollout to minimise complaints
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Question 6 of 10

6. Question
Poor communication can derail a change initiative. Which practice improves communication?
- a) Sending a single announcement once
- b) Using multiple channels and regular updates
- c) Only briefing managers and leaving them to inform staff
- d) Communicating only when problems arise
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Question 7 of 10

7. Question
Which metric best indicates successful adoption of a Microsoft 365 tool?
- a) How frequently users access and use the tool as intended
- b) The number of emails sent by employees
- c) Total number of devices in the organisation
- d) The cost of software licences
Correct

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Question 8 of 10

8. Question
How can you personally support measuring the success of a change initiative?
- a) Ignore usage data and focus only on daily tasks
- b) Compare colleagues’ productivity without context
- c) Limit your involvement to attending meetings
- d) Encourage feedback, track adoption, and share observations with the team
Correct

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Question 9 of 10

9. Question
When developing a digital strategy, which factor should you prioritise?
- a) Launching every new Microsoft 365 app immediately
- b) Aligning initiatives with organisational goals and impact
- c) Changing as many processes as possible at once
- d) Tracking every employee’s computer usage
Correct

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Question 10 of 10

10. Question
What approach helps employees overcome change fatigue when learning new tools?
- a) Deliver all training in one long session
- b) Expect employees to learn on their own
- c) Only provide written manuals
- d) Provide short, practical sessions and ongoing support
Correct

Incorrect