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Developing a Digital Strategy and Managing Organisational Change (Corporate)

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  1. Learning Objectives
  2. Introduction
  3. What is a Digital Strategy?
  4. Why Organisations Need Digital Strategies
  5. Steps to Implement a Digital Strategy
  6. How Microsoft 365 Can Support Your Digital Strategy and Drive Change
  7. Your Role in Supporting Change
  8. Understanding Organisational Change
  9. Common Challenges and How to Handle Them
  10. Measuring Success
  11. Additional Reading

Quizzes

Developing a Digital Strategy and Managing Organisational Change (Corporate) Learning Objectives
Section 1 of 11
In Progress

Learning Objectives

11th November 2025
  • Explain what a digital strategy is and identify how Microsoft 365 tools support business goals (K2/K3/K13)
  • Recognise the stages of organisational change and the common reactions people have to digital changes (K9/K20/S8)
  • Support users during digital change by providing clear communication and guidance (K19/K21/S14)
  • Identify your role in supporting digital change initiatives within your organisation(K16/S12/B2/B4)

KSBs

Knowledge:

K2: Types of digital architecture and how it relates to their organisation

  • Physical storage versus cloud
  • Role of operating systems and servers

K3: The importance of backing up data securely and the technologies that support it. 

K9: Significance of an organisation’s digital presence

  • How this is maintained and what products are used
  • How brand is represented and safeguarded

K13: Approaches to effective time management and prioritisation 

K16: Approaches to assessing the impact of their actions on other stakeholders within a support desk environment 

K19: Working practices for the productive use and administration of stakeholder’s applications 

K20: Organisational approaches to incorporating different digital applications across business functions and the implications for their stakeholders

K21: Approaches to the training and support of stakeholders to make the best use of the organisation’s applications

Skills:

S8: Risk assess the organisational impact of decisions that they take 

S12: Support digital operations or digital change and transformation activities

S14: Coach and guide stakeholders to develop their applications skills to use digital systems effectively

Behaviour:

B2: Use own initiative when implementing digital technologies and finding solutions to stakeholder’s problems

B4: Self-motivated for example: takes responsibility to complete the job