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Fragmented use of technology can undermine collaboration. Future-proofing requires clarity about:

    • Where collaboration happens (e.g. Teams as the central hub)
    • How ideas are captured (Whiteboard vs documents)
    • How shared content is maintained (Loop)
    • How decisions are informed by data (Power BI)

IT and office support roles are critical in maintaining this coherence, ensuring that systems remain accessible, secure and inclusive.