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Collective Technologies and AI-Augmented Office (Corporate)

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  1. Learning Objectives
    2 Topics
  2. Introduction
    1 Topic
  3. Case Study
    1 Topic
  4. The AI-Augmented Office
    2 Topics
  5. Collective Technologies for Collaboration and Innovation
    7 Topics
  6. Ethical AI and Digital Citizenship
    2 Topics
  7. Future-proofing: Continuous Learning and System Integration
    3 Topics
  8. Activity
    1 Topic
Collective Technologies and AI-Augmented Office (Corporate) Case Study Case Study
Section 3, Topic 1
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Case Study

6th February 2026
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The Scenario

Your organisation has identified an internal process that is causing frustration across teams e.g. budget approvals for new resources, onboarding new staff, managing project requests. The process involves finance, IT, business support and senior leadership but currently suffers from:

  • Information being stored in multiple places
  • Meetings without clear outcomes
  • Actions being lost or duplicated
  • Limited use of data to inform decisions

A cross-department project team has been formed to redesign the process. The team includes:

    • A senior leader acting as a sponsor
    • Finance and business staff defining constraints and priorities
    • IT and office support staff enabling systems and integration
    • Administrative and operational staff coordinating communication

As you progress through the course, you will step into this project group and use Microsoft Teams, Whiteboard, Loop and Power BI to move the work forward.