Section 1 of 8
In Progress

Learning Objectives

25th February 2026

By the end of this session, learners will be able to:

  • Explain the role of collective technologies and AI in creating intelligent, collaborative school systems. 
  • Design collaborative workflows using Microsoft or Google platforms to improve planning, communication, and project delivery. 
  • Apply AI-enabled collaboration tools to support curriculum development, student learning, and cross-department initiatives. 
  • Interpret and use shared data dashboards to support informed school decision-making. 
  • Integrate ethical AI practice and digital citizenship principles into daily school operations and teaching. 

KSBs

Knowledge:

K15: Current and emerging digital technologies and the possible implications for work on a support desk including the impacts of digital technologies for climate change, sustainability and moving to net carbon zero

K17: Principles of productivity software applications used to create, update, edit, manage and present data and information including how to support stakeholders in their use.

K20: Organisational approaches to incorporating different digital applications across business functions and the implications for their stakeholders

K21: Approaches to the training and support of stakeholders to make the best use of the organisation’s applications

Skills:

S14: Coach and guide stakeholders to develop their applications skills to use digital systems effectively

Behaviours:

B4: Self-motivated, for example, takes responsibility to complete the job