Your school has identified a whole‑school process that is creating frustration for staff across different teams, for example:
- requesting new classroom resources,
- inducting new teachers and support staff,
- managing student support referrals, or
- coordinating trips and enrichment activities.
The process currently involves teaching staff, curriculum or pastoral leaders, the school business team, IT, and senior leadership. However, the school is experiencing several challenges:
- Information is stored in multiple places (emails, paper forms, shared drives).
- Meetings often end without clear next steps or responsibilities.
- Actions are missed, duplicated or delayed, affecting teaching and learning.
- Limited data is used to inform decisions, making it difficult to identify patterns in teaching, behaviour or resource use and challenging for leaders to allocate support, target interventions or drive whole-school improvement effectively.
To address this, a cross‑school working group has been formed to redesign the process. The team includes:
- A senior leader, ensuring the work aligns with school priorities.
- Business/finance and operations staff providing clarity on budgets, policies and compliance requirements.
- IT and administrative support staff helping integrate systems, streamline workflows and reduce manual tasks.
- Teachers, TA’s and pastoral colleagues offering practical insight into day‑to‑day needs and communication flow.
Throughout this module, you will look at a range of Microsoft and Google tools which support AI-augmented technology. You will also be asked to reflect on how these tools can support different processes within schools. Finally, you will revisit this case study to check your understanding of the topics covered and how digital tools and AI can improve efficiency and impact across the school.