Most roles now involve working with others across departments, locations or systems. Collective technologies are the digital tools that make this possible by allowing people to share ideas, build understanding and maintain common reference points.
AI is increasingly embedded within these tools. Rather than operating as separate systems, AI features support everyday work by summarising information, identifying patterns and reducing repetitive tasks. When used well, this can lead to:
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- Faster collaboration across roles and departments
- Better use of data for informed decision making
- Reduced administrative workload
- More inclusive and flexible ways of working
At the same time, organisations must be mindful of how these tools are used. Ethical considerations, data protection and digital citizenship remain essential. AI should support professional judgement, not replace it.
Reflection prompt: Think about your own role. Where do shared digital tools already help you work effectively, where do they sometimes create duplication or confusion? Add the ideas to your notepad. Click the icon on the right hand side of the page to open it.John Doe