Knowledge:
K15: Current and emerging digital technologies and the possible implications for work on a support desk including the impacts of digital technologies for climate change, sustainability and moving to net carbon zero.
K17: Principles of productivity software applications used to create, update, edit, manage and present data and information including how to support stakeholders in their use.
K20: Organisational approaches to incorporating different digital applications across business functions and the implications for their stakeholders.
K21: Approaches to the training and support of stakeholders to make the best use of the organisation’s applications.
Skills:
S1: Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
S10: Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
S14: Coach and guide stakeholders to develop their applications skills to use digital systems effectively.
Behaviours:
B4: Self-motivated for example: takes responsibility to complete the job.